aljili Privacy
Policy

aljili is a Philippines-focused online casino and sports betting platform serving Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and every province nationwide. As an operator within the PAGCOR regulatory framework, aljili takes its data protection obligations with the utmost seriousness.

This Policy applies to all personal information collected through the aljili website, mobile web platform, any related applications, and all customer support and communication channels associated with aljili.net. It covers every registered player, prospective registrant, and visitor who interacts with any part of the aljili platform.

By registering on aljili and creating an account, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with the practices described in this Policy, please do not register on or use the aljili platform.

aljili collects different categories of personal information depending on the nature of your interaction with the platform. The table below summarizes the main categories of data we collect and examples of what each category includes.

aljili collects personal information through several distinct channels. Understanding these collection points helps you maintain awareness of what information you share with us and when.

• Direct Registration: When you create an aljili account, you provide identity and contact data directly through the registration form. This includes your name, date of birth, email address, and mobile number.
• KYC Verification: When completing identity verification, you upload government-issued ID documents and, where required, a live selfie photograph. This data is processed by aljili's verification team and retained for compliance purposes.
• Deposits and Withdrawals: When you transact on the platform — whether via GCash, Maya, BPI, BDO, UnionBank, Metrobank, InstaPay, QR Ph, 7-Eleven CLiQQ, Coins.ph, or USDT TRC20 — payment reference data and transaction records are generated and stored.
• Platform Use: As you navigate the aljili platform, browse games, place bets, and interact with features, usage data and technical data are collected automatically through server logs, cookies, and similar technologies.
• Customer Support: When you contact aljili support via email or live chat, the content of those communications — including any personal information you share in the course of resolving your query — is recorded and retained.
• Third-Party Verification Partners: aljili may receive identity verification data from authorized third-party KYC providers who assist in validating government-issued identification documents against official databases.

aljili uses your personal information only for well-defined, documented purposes. We do not use your data for purposes incompatible with those listed below without first obtaining your consent or establishing a fresh lawful basis.

• Account Creation and Management: To register your aljili account, verify your identity, maintain your account balance, process transactions, and provide access to all platform features.
• Age and Identity Verification: To confirm that you meet the 21+ age requirement mandated by Philippine law for participation in online casino gaming, and to verify that you are who you claim to be.
• Transaction Processing: To process deposits and withdrawals via your chosen payment method, reconcile transaction records, and investigate any disputed or failed transactions.
• Regulatory Compliance: To satisfy aljili's obligations under PAGCOR's online gaming framework, Philippine anti-money laundering (AML) regulations, and any other applicable legal requirements including mandatory reporting obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other security threats to the aljili platform and its player community.
• Responsible Gaming: To monitor for signs of problem gambling behavior, enforce self-exclusion requests, apply deposit and loss limits, and proactively reach out to players who may be experiencing gambling-related harm.
• Platform Improvement: To analyze usage patterns, identify technical issues, optimize game performance, and continuously improve the aljili platform experience for Filipino players.
• Customer Support: To respond to your queries, resolve complaints, and maintain records of our communications for quality assurance and dispute resolution purposes.
• Marketing Communications: Where you have provided consent, to send you promotional offers, bonus notifications, new game announcements, and other marketing communications relevant to your interests. You may withdraw this consent at any time.

Every instance of personal data processing at aljili is supported by a documented lawful basis. The primary bases on which aljili processes your personal information are as follows:

• Contractual Necessity: Processing your identity data, contact data, financial data, and account data is necessary to enter into and perform the contract between you and aljili — that is, to provide you with access to the platform and to process your bets and transactions.
• Legal Obligation: Processing your KYC documentation, transaction records, and AML-related data is required to comply with PAGCOR's regulatory requirements and Philippine law. This processing occurs regardless of consent and cannot be opted out of while maintaining an active aljili account.
• Legitimate Interests: Processing technical data and usage data for fraud prevention, security monitoring, and platform optimization is carried out on the basis of aljili's legitimate business interest. We have assessed that these interests do not override your privacy rights in these specific contexts.
• Consent: Sending marketing communications, using non-essential cookies, and any processing of personal data beyond the above bases is carried out only with your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the legality of processing that occurred before withdrawal.

aljili does not sell, rent, or trade your personal information to third parties for commercial purposes. However, aljili does share personal data with specific categories of recipients in limited circumstances, as described below:

• Payment Service Providers: Transaction data is shared with the payment processors and financial institutions involved in executing your deposits and withdrawals (e.g., GCash, Maya, BPI, BDO, UnionBank, Metrobank, Coins.ph). This sharing is necessary to complete your financial transactions.
• KYC and Compliance Partners: Identity verification data may be shared with authorized third-party KYC providers to validate your identity documents against official databases. These partners are contractually bound to use your data only for identity verification purposes.
• Game Technology Providers: Certain usage data and account data may be shared with aljili's game content providers (such as Pragmatic Play, PG Soft, Jili, and Evolution Gaming) to the extent necessary to deliver game content and resolve game-related disputes.
• Regulatory and Law Enforcement Authorities: aljili is legally required to disclose personal data and transaction records to PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine law enforcement or regulatory bodies upon receipt of a lawful request. Such disclosures may occur without prior notice to the account holder.
• Professional Advisors: Legal counsel, auditors, and other professional advisors retained by aljili may access personal data to the extent necessary to provide their services, subject to strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of aljili's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

aljili uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to operate and improve the platform. Here is a clear breakdown of how we use these technologies:

• Strictly Necessary Cookies: These cookies are essential for the aljili platform to function. They maintain your login session, remember your language and display preferences, and protect against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without breaking core platform functionality.
• Analytics Cookies: With your consent, aljili uses analytics cookies to understand how players navigate the platform — which pages they visit, how long they stay, and which features they interact with. This data is aggregated and used to improve the platform experience. No individual player is identified in analytics reports.
• Security Cookies: aljili uses cookies to detect suspicious login behavior, identify potential account takeover attempts, and enforce responsible gaming limits. These cookies are classified as strictly necessary because they protect the security and integrity of your account.
• Preference Cookies: These cookies remember your preferences such as preferred currency display (₱ PHP), preferred game categories, and notification settings so you do not have to reconfigure them on every visit.

aljili does not use third-party advertising cookies or cross-site tracking technologies that follow you across websites unrelated to aljili. Any analytics data collected is used solely for the purpose of improving aljili's own platform.

aljili retains personal data for as long as necessary to fulfil the purposes for which it was collected, to satisfy our regulatory obligations, and to defend against legal claims. The following retention periods apply to the main categories of data we hold:

• Account and Identity Data: Retained for the duration of your active aljili account plus a minimum of 5 years after account closure, as required by PAGCOR regulations and Philippine AML law.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in compliance with AMLC reporting requirements and applicable tax record-keeping obligations.
• KYC Documentation: Retained for a minimum of 5 years after account closure. Where an AML investigation is ongoing at the time of account closure, KYC records are retained until that investigation is formally concluded.
• Customer Support Communications: Retained for 3 years from the date of last interaction, or longer if the communication relates to an unresolved complaint or ongoing legal matter.
• Technical and Usage Data: Server logs and usage analytics data are retained for up to 18 months, after which they are either deleted or fully anonymized.
• Marketing Consent Records: Retained for as long as your account is active, and for 3 years after consent withdrawal or account closure, as evidence of compliance with consent requirements.

When personal data is no longer required and its retention period has expired, aljili securely destroys or anonymizes that data. Anonymized data — data from which all identifying characteristics have been irreversibly removed — may be retained indefinitely for statistical and analytical purposes.

As a registered aljili player, you have the following rights with respect to your personal information. aljili will honor all valid requests within 30 days of receipt unless an extension is necessary due to complexity, in which case we will notify you of the extended timeline.

Please note that certain rights — particularly the right to erasure and the right to object — may be limited where aljili is legally required to retain or continue processing your data (for example, for AML compliance or to resolve an active dispute). Where we are unable to fulfill a rights request due to a legal obligation, we will explain the specific reason in our response.

aljili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security program includes the following key controls:

• Encryption: All data transmitted between your device and aljili's servers is protected using TLS 1.2 or higher. Personal data stored in aljili's databases is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within aljili's systems is restricted on a strict need-to-know basis. Staff who handle player data undergo background screening and receive mandatory data protection training. All internal data access is logged and audited.
• Secure Password Handling: Player passwords are never stored in plain text. aljili uses industry-standard one-way hashing with salting to store password credentials securely.
• Intrusion Detection: aljili employs continuous network monitoring, intrusion detection systems, and automated alerts for anomalous access patterns to identify and respond to potential security incidents in real time.
• Vulnerability Management: aljili conducts regular security assessments, penetration tests, and code reviews to identify and remediate vulnerabilities in the platform before they can be exploited.
• Incident Response: In the event of a personal data breach that poses a risk to your rights, aljili will notify you and the relevant Philippine authorities within the timeframes required by applicable law.

The aljili platform is strictly restricted to individuals who are 21 years of age or older, in accordance with Philippine law governing online casino gaming. aljili does not knowingly collect personal data from individuals under the age of 21.

Age verification is performed as part of the registration and KYC process. Any account where the registered user is found to be under 21 years of age will be immediately suspended, all associated funds will be held pending investigation, and the matter will be reported to PAGCOR as required.

If you are a parent or guardian and believe that a minor has registered on aljili using false information, please contact aljili support immediately at the details listed in Section 14. We will prioritize any report of suspected underage account access and cooperate fully with any related investigation.

aljili encourages all parents and guardians to use device-level parental control software to restrict minors' access to online gambling platforms. The protection of minors from exposure to gambling is a responsibility that aljili takes seriously at every level of platform design and operation.

The aljili platform integrates services from third-party providers including game suppliers, payment processors, and analytics tools. While aljili selects these partners carefully and requires them to meet data protection standards consistent with this Policy, aljili is not responsible for the privacy practices of third-party services beyond the scope of their contractual obligations to aljili.

Game content on the aljili platform is supplied by providers such as Pragmatic Play, PG Soft, Jili, and Evolution Gaming. These providers may collect certain technical data (such as session identifiers and bet outcomes) directly through their game engines to operate game functionality. Such collection is governed by the game providers' own privacy documentation, copies of which are available on request from aljili support.

Payment service providers including GCash, Maya, BDO, BPI, UnionBank, Metrobank, Coins.ph, and others operate as independent data controllers for the financial transaction data they process on their own platforms. aljili shares only the minimum data necessary to facilitate your chosen payment method. Each payment provider's data practices are governed by their own privacy policies.

aljili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When we make material changes to this Policy, we will notify registered players via email or through a prominent notice on the aljili platform prior to the changes taking effect.

Minor updates — such as clarifications of existing language, corrections of typographical errors, or formatting improvements that do not affect the substance of the Policy — may be made without prior notice. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.

Your continued use of the aljili platform after a revised Privacy Policy has been posted and any required notice period has elapsed constitutes your acknowledgment of the updated Policy. If you do not agree with the changes, you have the right to close your account and request deletion of your personal data in accordance with Section 9 of this Policy.

We recommend that all registered aljili players review this Privacy Policy periodically to stay informed about how your personal data is being protected. The current version of this Policy is always accessible from the footer of the aljili platform.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a data protection concern, please contact aljili's Data Protection team using the details below.

If you are unsatisfied with aljili's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines, the independent regulatory authority responsible for data protection matters in the Philippines.